We're here.

How to reach us

Email info@advancehomeintelligence.com or call 843-410-0752. A person answers, usually the same day. Or use the contact form.

If something is happening at the house right now — water, a gas smell, no heat — open your record's Emergency page first: it shows where the shutoffs are and who to call. For a gas smell, leave the house and call your gas company or 911.

Signing in

On the sign-in page:

• Forgot password? — under the password box. We email you a link to set a new one.
• Email me a link instead — a one-time link that signs you straight in, no password needed.

Each link works once, for an hour. If it doesn't arrive in a few minutes, look in spam or junk. Still stuck? Email us from the address you were invited with and we'll send a fresh one.

Deleting your account

Email info@advancehomeintelligence.com from the address on your account with the subject Delete my account. We confirm it's you, delete your sign-in and your personal details, and email you when it's done — within 30 days, usually much sooner.

The record of the house is about the house, not you. Tell us in the same email whether to delete it too or keep it for the house's next owner.