How we handle your information.

What we collect

• Contact details. Your name, email address, mobile number and the property address, given to us when you book, sign up or write to us.
• Property information. The make, model, serial number, age and condition of the systems in your house, the findings we raise, the work you ask for, and the dates and notes that go on your home record over time.
• Photographs of home systems. Data plates, equipment and the rooms they sit in, taken during a visit. We do not photograph people, and any face that is caught by accident is blurred before the photo is stored. We deliberately keep security details, access codes and camera coverage out of the record.
• Recordings of the visit. What was said while we walked the house, so the record can be checked against it. Recordings are kept for ninety days and then deleted.

Why we collect it

To build and maintain your home record, and to send you service messages about it: the Home Manual, The Quarterly List, visit reminders, pricing on work you asked about, and safety notices. That is the whole purpose. We do not use your information for advertising.

We do not sell your data

We do not sell, rent or trade your information, and we do not share it with anyone except the processors named below and a trade we send to your house at your request, who receives only what the job needs.

Mobile numbers and text messages

Your mobile number is used only for service messages: a line saying your quarterly list is ready, a reminder the day before a visit, and safety notices. Never marketing. Reply STOP to any message to opt out, and HELP for help. Message frequency varies. Message and data rates may apply.

Who processes it for us

Your information is stored and handled by these services on our behalf, each under its own security and privacy commitments:

• Supabase stores the record, the photographs and your account.
• Vercel hosts this site and the portal.
• Resend delivers our email.
• Twilio delivers our text messages.
• Anthropic writes the Home Manual from your record and answers the questions you ask of it.
• OpenAI turns the recording of a visit into text.
• xAI gives the assistant its voice during a visit.
• Stripe takes your payment. We never see or store your card number.

Your record, and deletion

The home record belongs to you. You can read it in your portal at any time, and it stays readable after you cancel. To ask for a copy, a correction, or deletion of your information, email info@advancehomeintelligence.com from the address on your account and a person will handle it. We confirm deletion in writing.

Questions

Write to info@advancehomeintelligence.com or call 843-410-0752. Our terms of service describe what we do and do not do.