How we handle your information.

What we collect

• Contact details. Your name, email address, mobile number and the property address, given to us when you book, sign up or write to us.
• Property information. The make, model, serial number, age and condition of the systems in your house, the findings we raise, the work you ask for, and the dates and notes that go on your home record over time.
• Photographs of home systems. Data plates, equipment and the rooms they sit in, taken during a visit. We do not photograph people, and any face that is caught by accident is blurred before the photo is stored. We deliberately keep security details, access codes and camera coverage out of the record.
• Video of the visit. When we film the house, every face is blurred before the video is kept, and the original is deleted as soon as that is done. The blur checks the picture four times a second, so a face that passes through very quickly can show for a fraction of a second; we would rather tell you that than claim it never happens. Anything private caught on camera — a screen, a document, a code, medication — is cut out, and the kept video shows a gap saying so. The video is seen only by our staff, is never shared, exported or put in your Home Manual, every time it is watched shows on your home's history, and you can ask us to delete it at any time without losing the rest of your record.
• The camera's view during a capture. While someone captures the house, the camera's view is read as it goes so we can tell them what's been missed. Those frames are never saved.
• Recordings of the visit. What was said while we captured the house, so the record can be checked against it. Audio recordings are kept for ninety days and then deleted.
• Where things are. During a capture, and only while it runs, the phone's location, compass and height help us tell things apart: which side of the house a condenser stands on, which floor an air handler is on. What they tell us is kept with the house and its things; nobody is followed outside a capture. A photograph you send us is filed to its house by the location stored inside it, and that location is then removed from the photograph and never kept.

How we use it

To run AHI: to build and maintain your home record, and to send you service messages about it — the Home Manual, The Quarterly List, visit reminders, pricing on work you asked about, and safety notices. We do not use your information for advertising.

Using AHI includes letting us use what you capture (photos, recordings, notes and your house's record) to provide and improve AHI, including training the AI that reads and understands homes. We use equipment and house details, never to identify you to others, and we never sell your personal information. What AHI learns, including de-identified data and our trained models, belongs to AHI. You can ask us to delete your personal information at any time; if you don't want your information used this way, please don't use AHI.

If you knock, we keep your zip code and email so we can write once, when we’re near you. Nothing else.

What you give us on our website

• Your email, for the app. If you leave your email to hear when AHI is in the App Store, we use it to send you that link and, now and then, news about AHI. Every email has a one-tap unsubscribe.
• Email me the link. If you ask us to email you a link from our website, we send that one email.
• Your ZIP code. If you tell us your ZIP code because our crews aren't near you yet, we keep it with your email and write once, when they are.
• The pros' list. If you put your business on our list, we keep your business name, your trade, your ZIP codes and your office email, to tell you when jobs post near you and to invite you to join.
• Where you came from. When you arrive through one of our links, cards or posts, we keep that link's code with your sign-up, so we know which ones work.
• If you stop partway. If you start signing up and stop, we may send you one email to pick up where you left off.
• We don't sell your information, and we don't share it with anyone to market to you.

We do not sell your data

We do not sell, rent or trade your information, and we do not share it with anyone except the service providers that handle it on our behalf, each bound to protect it as we do, and a trade we send to your house at your request, who receives only what the job needs. We never use it to identify you to others. Payments are taken by our payment processor; we never see or store your card number. To know more about who handles your information, write to us.

Mobile numbers and text messages

Your mobile number is used only for service messages: a line saying your quarterly list is ready, a reminder the day before a visit, and safety notices. Never marketing. Reply STOP to any message to opt out, and HELP for help. Message frequency varies. Message and data rates may apply.

Tracking, and changes to this policy

We don't track you across other websites, and we don't let anyone else collect information about you here to do so. We don't respond to browsers' Do Not Track signals. If we change this policy, we post the new version here with the date it was updated.

Questions

Write to info@advancehomeintelligence.com or call 843-410-0752. Our terms of service describe what we do and do not do.